In today’s economy, there are many jobs that have not been able to sustain the professionals that work within the field. However, the IT field has never slowed down and is just starting to grow. In fact, many experts agree that the IT field, although been around for quite some time, is still in its adolescent phase. Most companies these days have in-house IT workers; however these people are sometimes unable to answer all of the questions that employees and clients have about software and applications. When this happens, companies turn to computer help desk workers to help with their problems. Computer help desk IT professionals have to have a thorough understanding of all software and applications that are utilized by the company. In some cases, these professionals will be hired to come in and help the IT department of a company with a problem they are having or with an installation of a new product. In some cases, computer help desk IT professionals will also be hired to help train staff on certain applications. Sometimes they will also be hired to train the IT department of a company on software that they are unfamiliar with.